BASIC POLICIES & FAQ’s
Upated 18th May 2018
AAP IS A BUSH-CAMPING FACILITY
Please come self-sufficient
(Prices and Policies can be updated without notice. Right of Admission Reserved)
Dear Valued Customer
- BASIC POLICIES & FAQ’s (Please read & ensure your party do the same. These are displayed on the external camp office wall a copy to all clients on arrival and on the booking web) Indemnities are mandatory for every person on AAP soil, or under our services wherever they may be. Customers are fully responsible to declare all persons in every vehicle or group and ensure all are included in the indemnity form and have a legal guardianship of all children. If they are not declared then they do not exist at AAP. Once you read the indemnity on arrival and agree please complete and sign the indemnity form. Please enjoy your stay.
STATEMENT: Australian Adventure Park (AAP) is proud of its safety record due to the policies that are in place & wants patrons coming here for this reason & to enjoy the fun with respect for one another. Children walking, on cycles as well as pets must be given right of way by vehicles. The speed limit in AAP is 20km max on main roads and 10km max within the camping areas. Normal road rules are enforced. We encourage heathly habits. With the many courses & obstacles & water features, all can be dangerous if rules are not followed. Excessive drinking of alcohol is not tolerated as safety judgement of one’s responsibilities diminish. Customers may be asked to breathe into a breathalyser prior to commencing any activity within the park if management suspects this person may be under the influence of alcohol. All guests understand that they are wholly responsible for themselves, their children & animals at all times and must act in a responsible manner. AAP staff & maintenance officers have full access to the entire property at any time.
ACTIVITIES BOOKING & ARRIVAL TIMES: Please enquire about the activities on offer on arrival. All activities that require payment must be decided by you in advance and paid for 30 mins prior to the start of the activity. The activity personnel must know numbers before the start of the day. All participants must arrive 15 mins before the start of the activity for the duty of care. Failure to arrive on time or not arrive at all will not entitle you to any refund. Book ONLINE see website & FB.
ACTIVITIES & SUPERVISION: We permit you to BYO Kayaks and Cycles though we do have our own to hire out. We are an adventure park and have invested heavily in providing campers activities, so please support us by doing one or more of the 4 major activities being 10m Tower Flying Fox or Abseil, Assault/Obstacle Course, Archery and Laser Skirmish.
All attendees for all activities must be registered and paid for in advance preferably on our booking system here: www.bookwhen.com/aap ..all activities have an element of inherent risk. We conduct regular Risk assessments that may at times see an activity closed for a period of time. It is therefore imperative that all activities other than those available for use without the need of an adventure leader being present are out of bounds. All guests, schools or groups are welcome to supervise their children and/or groups for activities after a detailed DUTY OF Care has been delivered by AAP staff . We allow BYO kayaks and cycles which is our business so please support our activities, we are an adventure park. Please book in advance.
ALCOHOL OR ILLEGAL DRUGS: Please drink in moderation and do not drive within the grounds of the property under the influence of drugs or alcohol. We reserve our right to breathalyse any individual we suspect may be under the influence of alcohol who wishes to partake in any activity within the property. Excessive drinking or abusive behaviour will not be tolerated and we encourage all guests to report offenders. Offenders will be asked to leave the property. No drugs of any kind that are illegal or may impede judgement are permitted on the property.
AMENITIES BLOCK: Please clean after use with mop & cloths available. Young kids must be escorted by a parent. Keep sand & mud out of the facilities by using the foot wash basins at the entrance of toilets to wash before entering. Use the tap outside the ladies. 4 MINUTE SHOWERS ONLY! Lights off & doors closed after use to keep insects and moths out. Anyone caught kicking doors, DAMAGING, THROWING MUD ETC, or worse, will be removed from AAP and asked to pay for damages.
ANIMALS IN ENCLOSURE: Please note they are not pets so be careful as could bite, kick, scratch etc. Never enter enclosure & do not feed or touch unless under the supervision of an AAP staff member. Keep dogs well away. There are kangaroos also on the property & they can be aggressive. Please do not approach wild animals.
Ball Play: Please no ball play anywhere on Island 1. The Glamp tents can be ripped by heavy or sharp objects and repairs will be charged.
BOTTLES AND GLASS: We have a strict NO GLASS policy in the campsites and around the property. Cans are acceptable and you may transfer bottled drinks to plastic cups. This is to eliminate the risk of broken glass entering our lake and being hazardous to children and fish. Absolutely no glass anywhere near the lake especially the swimming area. Swimming with glasses or glass bottles will mean immediate removal from AAP WITHOUT REFUND.
BOOKINGS FOR ACTIVITIES: Please book well in advance or call us. Use the online booking system called (Bookwhen) which is accessible through the AAP Website & Facebook. Please note that not all activities may be available during your stay as numbers are required for example; to open the 10M tower and to play skirmish. If you arrive at the gate as a daytripp, we will do all we can to ensure you have a good stay..
BALL PLAY AND SIMILAR GAMES: Must be done on the Drop Zone by the volley ball court or in the open area in front of the shop/office. Please do not play ball on the lake area as there are tents, gazebos, people, standpipes etc & all these can be damaged & cause injury. Cricket balls and other hard balls are banned from the park. Soft balls of any kind are acceptable.
CAMP OR CARAVAN SITE are for tents, camper trailers or caravans suited to the size of the campsite booked. Please avoid encroaching on to the campsite of your neighbour/s. All campsite bookings include up to 4 people excluding glamping tents. Additional charges apply for extra people as per rates lists. Our payment terms and conditions are available here: www.australianadventurepark.com and below. If someone sleeps in a car, boat or trailer, it is still considered a guest within the park and must be checked in to the office. All booking changes are to be advised to us as early as possible. There is a limit of ONE vehicle per camp site. Extra vehicles are to park in the parking area to the right of the entrance or a secondary car park just beyond the camping sign turnoff. Please ask staff for directions. Tent only accommodation may not be permitted at times on certain lake rim sites due to the potential of flooding after high rainfall. If there is a need to move you from your site, management will offer an alternative site. Please park your car facing road, minimize reversing as moving vehicles around is dangerous especially at night..
CAMPSITE DEMARCATION – The WHITE PEG with RED number is the MIDDLE OF YOUR CAMP SITE
CANCELLATIONS: Cancellations / changes made more than 14 days in advance of arrival date are permitted and a full refund of monies paid, less a cancellation fee of $25 will be deducted. Cancellations made less than 13 days in advance of arrival date forfeit the 50% deposit paid. Customers who book on arrival or in advance cannot be refunded if they decide to leave early. Customers asked to leave due to infringements or leave early on their own accord due to weather cannot expect refunds. Group bookings cannot be cancelled less than 30 days prior to arrival and “bookouts” require +60 days notice before already booked arrival date for cancellation or may lose deposits for short notice.
CCTV: Cameras are monitoring the lake areas and gate entrance and later we hope to have better footage on islands.
CLAIMS BY CLIENTS: See Indemnity Form. We are not responsible for loss, damages to client’s assets, personal effects or injury. This includes water damage in the case of floods or heavy rains. Ensure you are prepared for all weather conditions. It is recommended valuables are locked in cars.
CYCLES: Personal cycles for families may be brought to AAP. Cyclists must practice safety. Helmet wear is mandatory. Cycles must stay away from “out of bounds” areas at AAP. Skidding and broad-siding on the gravel and riding bikes that purposefully tear up lawns is not acceptable as this causes erosion & damage to the environment. Any bad behaviour during heavy rains will result in management putting a stop to cycling.
DAMAGES: Any damages to the property or assets, mess left behind, fire burns on ground, litter, heavy marks on the ground, and will result in fines. Litter $50 Fine, burnt lawns, firewood or coals left on sites..$50 Fine. Fish removal or eating fish from the AAP Lake will be regarded as theft and could involve police. AAP will contact you before charging your card. However if the damage is to eg: power points etc we will agree to a credit card to be charged and wait for an official quote from a repairer. Please absolutely no digging holes in banks, sliding and damaging banks, erosion is already noticeable. Please save our lake. Help us keep our lawns from damage.
DAY TRIPPERS & VISITORS: Please NEVER drive onto the lake area! Gates open from 0800-1700 daily. All campers and day visitors to the park must check in to the office upon arrival to obtain their day pass at $10pp adults and $5pp kids.. Use public parking areas only. Access to the lake is by foot only and the area from the beach to the out of bounds gate or the west side of the lake is for day trippers. There is access permitted to the river by day trippers but a fishing permit is needed. The basic charge daytripper allows swimming and picnicking only in the lake area.
DOGS & PETS: We are pet friendly if on leash. Unfriendly or vicious dogs are not welcome. They must be registered by name & breed when booking in. Never leave dogs alone & unsupervised on the property. Any damage to any areas by pets is at the expense of the customer. Please ensure you pick up dog waste and dispose of it. Dogs barking excessively or are a nuisance will be asked to leave. Please don’t leave animals tied up outside during storms.
DUTY OF CARE: AAP staff deliver a duty of care to all guests and visitors which covers all activities. Payment and bookings are made at the office where the relevant forms must be signed and dated. Guests will be issued a copy of the Park’s Policies. Please observe signs around the property for the purpose of safety. There are signs around Water, the Commando Tower, Assault Course & Brave Heart Course, Laser Skirmish. AAP Staff must be present on the Tower & must have completed safety & Duty of Care on all activities prior to guests entering the activities area. This includes the designated swimming area. Kids to be under the supervision of a parent/guardian at all times. Helmets & life jackets compulsory of cycles or kayaks.Parents, teachers, etc are present at all Duty of Care briefings & take over supervision & responsibility of their party’s activities at all times. AAP has a qualified supervisor on the Commando Tower. All activities & lake area etc closed at nightfall. A declaration of Duty of Care is to be signed by parents ‘guardian for each group.
FINANCIAL POLICIES: Payment terms and Refund Policy: 50% deposit is required at the time of booking for all bookings. Balance charged 14 days prior to arrival. An email will be sent to remind you. Only if a deposit is paid in full will AAP honour the terms agreed upon. Group/School bookings cancellations 30 days prior to dates or lose deposit. Book-outs of AAP- cancellation 60 days prior or lose deposit. Number of student changes must be finalised 14 DAYS prior to arrival. Any big changes in numbers may result in reduced discounts that were awarded based on numbers when first booked. Bookings in peak time for camper’s cancellation permitted 14 days prior only. No refunds will be made if cancellations are made less than 24 hours before arrival. Bookings may be postponed if requested to a later date and rebooked within 6 months. This will at the discretion of management depending on the site being cancelled.
FIRES Please contain fires by using only drums/braziers off the ground and no holes releasing coals. Fires must be away from buildings & tents and long grass. Fire drums are only supplied to powered sites. Fires on the grass are a hazard for children and adults stepping on them. Please consider the safety of all visitors by ensuring a fire is always contained. If winds start or a fire ban is declared, put out fire. Never leave your campsite unattended if fires are burning. Extinguish with lake water. Please clean up firewood after use and dispose of ignitable ashes onto the old volley ball site near the skip bins. Any lawns burnt, or coals left on the ground can result in a $50 fine. Never remove the pit from the rim or use the rim for a fire. Non-Powered sites can only have a fire on application and show AAP that their container is suitable. Never leave coals on the ground. Never collect firewood on the property unless it is small kindle. Ensure fire wood is cut before arrival so no cutting on site. AAP sell good quality firewood in bags and have drums for hire $5 per night.
FISHING: 100% catch and release on the lake!! Please see Fishing Regulations when buying a fishing permit. See signs at offices & on the odd container for Tilapia collection. Never remove fish from the lake unless absolutely sure it is Tilapia & always show Management. Please help us preserve our fish stock by adhering to a strict catch & release fishing policy. AAP reserve the right to search eskies and coolers and or call the Police if we have cause to believe in theft. Fishing from the river pontoon is permissible during the hours of 0800-1800. Residents are free to fish at the river but day trippers pay $10 per person. If you insist on eating river fish at AAP, we must know they are not from our lake.
FORMS: Completion of these with accurate information is imperative & legally binding. Everyone on site AAP must be registered and have signed indemnities. Only legal guardians can sign their children’s forms. If a client does not complete the documents by avoiding detection on arrival, or hiding a person, then as far as AAP is concerned, they are not on our property and have no legal existence. This can result in the rest of the party being evicted when discovered.
GENERATORS & NOISE Camping Etiquette: Generators must be tiny, super silent, be contained and run no more than 3 hrs at a time 7am-7pm. Importantly ask your neighbour if it is ok and if not, turn off. Use Solar panels. Loud music, offensive language and/or abusive conduct to anyone onsite including other guests and AAP staff, dogs barking, hooting etc will not be tolerated. Please report offenders. Please be mindful of your neighbouring campers. We are a family friendly facility so we appreciate all guests’ cooperation. All noise must be kept down after 9.00pm.
GLAMPING TENTS: There 8 tents on island 1 which are designed for 2 persons (Min. 2 NIght Stays). Basic furniture is supplied. Never move furniture, never damage zips of canvas. Kids must not crawl through windows. Never lean things on ropes that cause stress to them. If you wish to add any electrical item, please check with the office. A fridge must sit on ground cover protectors. Never tie gazebos etc to the tents and ensure these are well secured as you will have to pay damages if gazebos damage the tents during winds. Never leave windows and doors open if going away and ensure you leave the tent as you found it as fines will be issued min $50 for mess or damage. Be gentle with zips and the ground covers. Any rips must be reported immediately so that repairs can be done on the spot- if not too severe. Bring small tents or the like for extra persons.
Remember to bring all your own linen, blankets & pillows, cooking utensils, cooker, water containers. plates, extra shade etc as the tent only has a kingsize bed, a carpet a small table, an electric light and a kettle, a clothes hanger and a small chest. 10 AMPS Maximum. Small electric fridges may be brough inside.
Pets must stay outside and be kept on a leash.
No cooking inside the tents. This is not only dangerous but leaves odours behind.
GLASS BAN: Absolutely no glass bottles or drinking glasses at AAP. Any glass items must never be 1m from lake banks. Kids swim here. This applies especially to swimming beach area.
GREY WATER AREA.. Please keep away from this area.
KAYAKS ON THE LAKE ARE FOR KAYAKING ONLY- AAP Kayaks are for hire but our kayaks cannot be used as toys. Life jackets ( pfd’s) are mandatory. Paddles and pfds must be returned to the office on time or charges will be incurred. Never flip, stand on or pull them up banks. Return to beach after use! Clean them for the next person. You are welcome to BYO Kayaks. Please protect our banks. Private Kayaks, paddle boards, must be encouraged to wear PFDs/LIFE JACKETS. especially kids.
HIRING & USE OF AAP ASSETS: Cycles, kayaks, laser guns are numbered. Ensure they are returned clean & in good order. Any abuse to any item of property at AAP will not be tolerated. Use and Clean
LAKE USEAGE: Regardless, the water is totally out of bounds after dark. We recommend families with toddlers to book to camp in the oval area and walk to the lake. Please never allow children, especially toddlers,near the water unsupervised.
LAUNCHING VESSELS: There are no launching facilities here. If you have a small vessel that can be carried off the trailer into the river, we permit this as long as cleared with management. This goes for personal kayaks. Please do not step into the black mud & then onto the jetty & gazebo or it must be cleaned.
LAWNS: Please use designated roads on the property and drive onto the grassed area only at the time of parking your van, tent, camper trailer. Please limit the amount of driving whilst in the camping areas for safety of children and to preserve our lawned areas and reduce excessive damage from vehicles. If we have rain, please note we have wallum/clay soil. In this case, please avoid any damage to lawns when even walking. Any marks left by you must be rectified before departure.
LAUNDRY: We do not have a laundry facility available at the park. Please bring enough clothes for your trip and if possible, bring a clothes line/hanger. There is a laundrette close by at Howard near the pharmacy. Do not wash clothes in the amenity showers. Small items may be rinsed in the basins.
LITTER: Every bit of litter or coals or fire wood must be removed from your site. No litter should be left anywhere on AAP land. Fines are issued. See council bins at the old gate entrance, near camp office donga. We can issue a waste bag if needed.
LIVE CLEAN & TIDY: Please keep campsites clean and free from debris that attract animals or pose any hazard to others.
MAIN ROAD: AAP Cycles and other equipment must not be taken out of the property or on the main road.
MAINTENANCE: There will be maintenance at times to ensure the property looks presentable & safe. We may ask your patience while we work in close proximity. All pipes, & irrigation items, equipment are strictly out of bounds.
MOTOR CYCLES, QUADS ETC.. Absolutely not welcome. Only staff usage of utility and electric vehicles is permitted ..and must be used responsibly
MUD SLIDING/JUMPING/THROWING OR DIGGING : STRICTLY not permitted. Wet areas after rain must be avoided at all times to avoid damage and harm to others. This includes river lines, the forest, lake banks, roadsides etc. Any damage caused as a result of reckless action will be at the expense of the customer.
- SAVE OUR LAKE FROM EROSION PLEASE: Digging mud from the lake, making grooves for kayaks, throwing mud, building mud moulds on the banks, sliding on banks damaging lawns or leaving marks is banned and environmentally unfriendly! We cannot allow the next people to arrive and see this mess and so it must be repaired by the customers themselves. We will charge for damages and if it does not cease we will stop swimming and kayaks in front of camps. Please help us by not dragging kayaks up on the banks. Lift them in and out of the water, climb in and out. Thank you for your support.
NOISE & GENERATORS. Excessive noise, loud music, offensive language and/or abusive conduct to anyone onsite including other guests and AAP staff will not be tolerated. Please report offenders. Generators are allowed between approx 7am-7pm. Please be mindful of your neighbouring campers. We are a family friendly facility so we appreciate all guests’ cooperation. Noise must be kept down after 9.00pm.
OFFICE HOURS:Monday-Sunday 8.30am to 4.30pm
OUT OF BOUNDS: The river line area running from the river to our northern fence line & marked Laser Skirmish is out of bounds at all times unless it is in a group under AAP Management authority. The Jungle for Laser Skirmish is OOB. No cycles, vehicles or people or animals to enter these areas at any point. Never cross boundary fences into neighbours. The dams other than the main lake are out of bounds. See signs and adhere to please.
PHOTOS: Clients not agreeable to AAP taking photos of themselves or their children when participating in activities are to kindly advise us. Pictures may be used for purpose of marketing. See indemnity.
PORTA LOOS: SEE WASTE, SEWERAGE & DUMP POINTS Below. Porta Loo permanently on Island One ONLY. BYO Porta Loo.The number of porta loos provided depends on number of sites booked. Amenities block has 9 toilets and showers in walking, cycling or short driving distance. Remember to BYO toilet paper. AAP supplies rolls for emergency use only.
REBOOKING FEE: $25 rebooking fee applies for booking changes made with more than 14 days notice. Booking changes are subject to availability and a new date must be provided at the time of rebooking. If your booking is cancelled by us in the event of bad weather, there will be a zero rebooking fee and you will be offered full credit to book in at another time within 6 months of your original arrival date. Please note that credit card details are stored on file until your date of departure and in the event of misconduct or damaging property assets or equipment, your credit card may be charged.
RESIDENTS’ VISITORS: All day visitors and friends of campers visiting are required to check in to the office to obtain their day pass at $10pp adult or $5pp kids and for overnight stays a fee of $10pp is applicable. Each guest on the property must be accounted and sign entry indemnity form in case of a fire or other disaster. It is important all guests check in to the office. Camps are restricted to ONE car ONLY per campsite. This means visitors must park their extra cars near the camp office.
RIVER ACCESS: 0800-1700. Please keep away from all residences, buildings, sheds, vehicles, equipment etc.
RUBBISH DISPOSAL: LARGE Council Bins and often a skip are available at the old entrance towards the office.
SAFETY & SATISFACTION: To ensure the safety of all clients, our property & assets, please take the time to read the policies & explain to your guests, so each guest can enjoy the park and all its facilities. Stay away from all obstacles on the property.
SECURITY : CCTV is on the property 24/7. The main gate is closed at 1700 hrs approx & opened at 0800 daily. Residents will be provided the code to open the gate from outside.
SKATEBOARS & SKATES etc: AAP has no suitable surfaces at present for skateboard or skates. Howard Park has a small area for children to skate in.
SMOKING: Under the state legislation, smoking is banned nine feet from all activities open for use of other guests. Smoking away from communal activities and at your campsite is allowed. Please dispose of you butts appropriately. DO not put butts in the lake or around tents for kids to pick up.
SPEED LIMITS: 20kph is the maximum speed within the park roads. Strictly 10kph on Lake Road and camping areas. Vehicles give way to all pedestrians, cyclists, animals at all times. Please save our roads. We are governed by the laws of the land, including intoxication from dust. Please walk where possible & minimise travel, especially if wet or dusty. No skidding on roads, beware of marks on lawns by vehicles, trailers, etc. Ask for sand to repair any damages caused.
SWIMMING IN THE LAKE OR RIVER: Water is a DANGER. Swimming during daylight hours only. Never dive in or be reckless. Swimming and entering the water is only permitted in the beach area near the kayaks. Strong swimmers only. Only permitted with strict capable adult supervision on the beach. Never allow kids to swim without their own Life Jacket’s & parents supervision. This is a lake & the water is brown so ensure the swimmers are visible at all times. Swimming in shallows only within 5m max from the beach & no climbing out on the banks unless in emergency situations. Our beaches are not manned with life guards. There are logs along banks for fish habitat. River swimming off AAP on Burrum River is banned and not recommended.
USE & CLEAN POLICY This policy applies to all areas you & your party use, be it the huts, amenities, camp sites, kayaks, cycles, assault course, lake areas, sporting areas, river gazebo area etc. Please leave these neat & tidy & clean during & after usage. We leave mops & cloths in the amenities for this purpose. If you make marks on the ground, please use the rake & repair. Thanks.
WASHING UP SINKS: Taps on the lake banks givr dam water. Taps on the slabs and amenities with white tape give town water. We have placed buckets near all taps on the lake for the convenience of all campers to share in acquiring water for their campsite or washing dishes near the taps. Ensure food & waste is put in the bins. No solids down any drains or into the lake. A tap near the amenities is for rinsing plates only. Watch water usage to save blockages or mess.
WASTE & LITTER: Please help us preserve wildlife and our water systems by picking up all litter, yours or others. Please do not throw cigarette butts on the floor. Please ensure you dump your rubbish in the skip bins provided for your convenience near the fence line of the property. Never allow plastic, cans or rubbish of any kind in to the lake, river or neighbouring properties.
WASTE, SEWERAGE & DUMP POINTS. (BYO toilet rolls for porta loo. The whole park is run wholly on septic waste system & treatment facility and cannot under any circumstances accept the emptying of porta loo waste into it. Please take your waste home with you to dispose of or visit this link for options close by of public dump points: Small cassettes may be emptied into the porta loos if on site. https://toiletmap.gov.au/find/18819.
NB..No sanitary items, plastics, nappies or foreign matter other than human waste is to be flushed down the amenity toilets. Please observe signs throughout the park and if you have any questions we welcome you ask our friendly staff. Please help us keep our expenses low by reporting any offenders. Heavy fines will apply to any culprits.
WATER SUPPLY: Council water is piped to the amenities, to the 5 concrete caravan sites only. All other water to the lake areas, at this stage, is dam irrigation water. Water on lakeside campsites is dam water and not suitable for drinking. Rather than rinsing plates in the lake please use your bucket and use the taps near the campsites which is dam water.
WE THANK YOU FOR YOUR CO-OPERATION